Refund policy

Thank you for contacting us!

At Prism Penguin, we are committed to our customers' satisfaction. We understand that sometimes a product may not be what you expected, which is why we offer a hassle-free return policy.

Return Period:

- Products can be returned within 30 days of the original purchase date.

Condition of Returned Items:

- Items must be in their original, unused condition, including all tags, parts, and/or accessories.

- The original packaging and proof of purchase are also required for all returns.

Return Process:

1. Initiate a Return: Contact our customer service team at Support@prismpenguin.com to start the return process.
2. Receive Return Authorization: We will provide you with a Return Merchandise Authorization (RMA) number and return instructions.
3. Ship the Product Back: Take the item to your local UPS Store, and provide the clerk with the appropriate return information.
4. Receive Your Refund: Once we receive and inspect the returned item, we will process your refund. Refunds will be credited to the original method of payment within 3-5 business days.

Exceptions:

Please note that certain items may not be eligible for returns, including:

Sale Items (if applicable)

Discount Code Purchases

Exchanges

Gift Card Purchases

If you received a defective or damaged product, please let us know immediately, and we will arrange for a replacement. Exchanges are subject to the same conditions as returns.

Contact Us:

If you have any questions about your return, please contact us at:

Email: Support@prismpenguin.com

Thank you for shopping at Prism Penguin. We appreciate your business and want to ensure that you have a positive experience with our products.